HOW IT WORKS
Please follow the steps below as our suggestion for your orders
Take a look at our products.
Please take a look at our Vietnamese hair products. If you can't find the product you're looking for, rest assured we can create everything you need.
Talk to us about your order.
You text our hotline to discuss the order. Our best sale will take care of you.
Order confirmation
- After you conclude the order with our sale (about style, size, color,...), we will make invoices for you to check.
- After you check, you will pay all or deposit at least 50% to start the order.
Payments
There are many payment methods for you to choose from.
Manufactured at the factory
Process time for order from Vietnamese hair suppliers is about 7-14 days depending on orders.
When the order is done, we will take pictures and videos of your order and send it to you to confirm.
Packaging and shipping
After you confirm everything in order, you balance the rest of the money then we will ship it to you (through agent or UPS, DHL, FedEx)
FAQs
1Why should you choose Luxhair over other suppliers?
LUXHAIR is the reputation and direct wholesale hair factory in Vietnam. In Vietnam now, there are so many hair brands which are commercial companies, selling hair at high price because they are intermediaries.
LUXHAIR is a direct Vietnamese hair factory so we ASSURE COMPETITIVE PRICE (BEST PRICE IN VIETNAM MARKET) AND QUALITY ASSURANCE for customers.
We offer QUALITY ASSURANCE FOREVER for customers. If our hair has any problems, we accept exchanging and supporting partners.
2Luxhair focuses on wholesale customers, so do we sell samples?
Yes! We focus on selling WHOLESALE QUANTITY FOR ALL WHOLESALE HAIR SELLERS IN THE WORLD. Our main customers are from Africa (Nigeria, Ghana, South Africa, etc) and from America & Europe (US, UK, etc).
We sell samples too for customers who want to test and feel before buying in bulk from Vietnamese hair vendor.
Not only that, we are willing to sell to customers for personal use to meet customers' experience needs.
3How can you contact Luxhair to buy Vietnamese human hair?
Please message us via whatsapp to discuss +84 966 494 656
Our best sale will take care of, advise and guide you on how to order step by step from the best hair factory in Vietnam.
4How does Luxhair ship Vietnamese hair to your country?
We are the best among Vietnamese human hair suppliers and have been selling for years and shipping to all hair sellers all over the world through UPS and DHL, FedEx.
Payment: Bank USD, Western Union, Moneygram, Onepay, etc.
5How to order Vietnamese human hair products at Luxhair?
You text our hotline to discuss the order. Our best sale will take care of you.
After you conclude the order with our sale, we will make invoices for you to check.
After you check, you will pay all or deposit at least 50% to start the order.
(For Nigeria customers: We have agent to pay and shipping agent to your country. For other countries: payment is made by bank, WU, Moneygram, etc.)
Process time for order from Vietnamese hair suppliers is about 7-14 days depending on orders.
When the order is done, we will take pictures and videos of your order and send it to you to confirm.
After you confirm everything in order, you balance the rest of the money then we will ship it to you (through agent or UPS, DHL, FedEx).
All prices quoted in US dollars:
Payment options: We accept all major credit cards (Visa, MasterCard, American Express), Western Union, MoneyGram, Bank Transfer and also Nigerian agents.
International transaction fee: Luxhair is a Vietnamese operated company based in Bacninh, Vietnam, with shipping facilities worldwide. If you are ordering outside of Vietnam, your credit card company or bank might charge you a fee of $1-$10. This fee is not charged by Luxhair as it is charged directly by your bank because you are purchasing something outside of your country of origin.
1
Shipping & Delivery Policy
Buying hair from Luxhair, you can choose one from a variety of shipping methods, as long as it is of your convenience. There are two main ways for you to choose:
Shipping through agent like Gabriel agent: recommended for Nigerian, Ghana and Cameroon customers
Shipping through international shipping units like UPS, FedEx, DHL, etc: applied for customers all over the world
2
Shipping Guide
Shipping through Agent
- You choose the agent: You send us the agent address, and then we will help you work with them to deliver the hair at normal cost.
- You agree with the shipping agent we choose: We work with the agent, and then the agent will send you WhatsApp messages to confirm delivery time.
Shipping through Shipping Units
You can choose a suitable unit. We will work with the unit to send the hair, and you will get the tracking information of your cargo.
3
Returns & Exchanges
Requirements for Refund & Exchange
- Within 7 days of receiving the packet.
Hair must NOT have been installed, dyed, permed, tampered or altered in any situations.
- Hair MUST be in its original bundle and NOT be untied at the top.
- Returned packages MUST include a copy of the original invoice.
- Hair MUST be confirmed defected by the company.
- The packets MUST be returned exactly with information that was provided by the Luxhair Company within the allotted time (we do not take credits or refunds if you make any mistake).
- The product MUST be listed as non-customized products (that were not included in our catalogs).
Notification
We will not accept refunds or exchanges for buyer remorse or expired deposit and will not accept your refunds or exchanges which do not follow the requirements. We only issue refunds or exchanges for wrong sent or manufacturing errors only.
Process of Refund & Exchange
- Contact our Customer Service department to issue a refund or exchange.
- Send pictures or videos of the hair, invoice date to prove that it is refundable (exchangeable) according to the company refund requirements.
- When the packet was confirmed refundable, customers can start sending the packet back to the information provided by Luxhair company for direct check.
- After the packet was received by us, we’ll check for defects and termine who is responsible for the faults. (We’ll stop processing the refund if the packet was not the same as in the pictures or videos that we received earlier)
- After the items match the conditions and requirements for return and exchange, the company will issue an exchange or refund by Vietnamese Bank account.
Shipping Fees for Refund & Exchange
- Luxhair will pay the shipping fees for wrong sent or manufacturing errors only.
- The customers will pay the shipping fees if the product was broken or changed, fixed, etc. by the customers
4
After Sales Services
Luxhair is the only hair factory in Vietnam that offers a forever warranty policy for customers. This policy is applied for loyal wholesale customers. We are willing to support and exchange products in case there are any matters during usage. Even when the matter comes from customers’ fault, we will support them to the best of our ability.
5
Quality Guarantee
Hair extensions from Luxhair is guaranteed to be the best human hair extensions thanks to rigid quality control, from raw hair material to extension production:
- Raw hair material collecting: Completely Vietnamese human hair – high-quality virgin remy hair.
- Raw hair processing: Always meticulously checked, combed, cleaned and classified by skillful workers.
- Extension manufacturing: All of product operated in Luxhair factory by experienced workers, no overuse of chemicals.
- Quality controlling: Always measured and checked before sending to office for rechecking.