All prices quoted in US dollars:

Payment options: We accept all major credit cards (Visa, MasterCard, American Express), Western Union, MoneyGram, Bank Transfer and also Nigerian agents.
International transaction fee: Luxhair is a Vietnamese operated company based in Bacninh, Vietnam, with shipping facilities worldwide. If you are ordering outside of Vietnam, your credit card company or bank might charge you a fee of $1-$10. This fee is not charged by Luxhair as it is charged directly by your bank because you are purchasing something outside of your country of origin.

1

Shipping & Delivery Policy

Buying hair from Luxhair, you can choose one from a variety of shipping methods, as long as it is of your convenience. There are two main ways for you to choose:

Shipping through agent like Gabriel agent: recommended for Nigerian, Ghana and Cameroon customers
Shipping through international shipping units like UPS, FedEx, DHL, etc: applied for customers all over the world

2

Shipping Guide

Shipping through Agent

- You choose the agent: You send us the agent address, and then we will help you work with them to deliver the hair at normal cost.

- You agree with the shipping agent we choose: We work with the agent, and then the agent will send you WhatsApp messages to confirm delivery time.

Shipping through Shipping Units

You can choose a suitable unit. We will work with the unit to send the hair, and you will get the tracking information of your cargo.

3

Returns & Exchanges

Requirements for Refund & Exchange

- Within 7 days of receiving the packet.
Hair must NOT have been installed, dyed, permed, tampered or altered in any situations.
- Hair MUST be in its original bundle and NOT be untied at the top.
- Returned packages MUST include a copy of the original invoice.
-  Hair MUST be confirmed defected by the company.
- The packets MUST be returned exactly with information that was provided by the Luxhair Company within the allotted time (we do not take credits or refunds if you make any mistake).
- The product MUST be listed as non-customized products (that were not included in our catalogs).
 

Notification

We will not accept refunds or exchanges for buyer remorse or expired deposit and will not accept your refunds or exchanges which do not follow the requirements. We only issue refunds or exchanges for wrong sent or manufacturing errors only.

Process of Refund & Exchange

  1. Contact our Customer Service department to issue a refund or exchange.
  2. Send pictures or videos of the hair, invoice date to prove that it is refundable (exchangeable) according to the company refund requirements.
  3. When the packet was confirmed refundable, customers can start sending the packet back to the information provided by Luxhair company for direct check.
  4. After the packet was received by us, we’ll check for defects and termine who is responsible for the faults. (We’ll stop processing the refund if the packet was not the same as in the pictures or videos that we received earlier)
  5. After the items match the conditions and requirements for return and exchange, the company will issue an exchange or refund by Vietnamese Bank account.

Shipping Fees for Refund & Exchange

  • Luxhair will pay the shipping fees for wrong sent or manufacturing errors only.
  • The customers will pay the shipping fees if the product was broken or changed, fixed, etc. by the customers

4

After Sales Services

Luxhair is the only hair factory in Vietnam that offers a forever warranty policy for customers. This policy is applied for loyal wholesale customers. We are willing to support and exchange products in case there are any matters during usage. Even when the matter comes from customers’ fault, we will support them to the best of our ability.

5

Quality Guarantee

Hair extensions from Luxhair is guaranteed to be the best human hair extensions thanks to rigid quality control, from raw hair material to extension production:
  • Raw hair material collecting: Completely Vietnamese human hair – high-quality virgin remy hair.
  • Raw hair processing: Always meticulously checked, combed, cleaned and classified by skillful workers.
  • Extension manufacturing: All of product operated in Luxhair factory by experienced workers, no overuse of chemicals.
  • Quality controlling: Always measured and checked before sending to office for rechecking.